REGULATORY COMPLIANCE
Anusuiya Capital Private Limited (RBI Registration No. B-12.00484) is a Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India (RBI). Our customer grievance redressal mechanism is designed to promote fair, transparent, and timely resolution of customer complaints in accordance with applicable RBI directions, including the Fair Practices Code and Digital Lending Directions, where applicable, and applicable data protection laws, including the Digital Personal Data Protection Act, 2023, to the extent in force and applicable.
OUR COMMITMENT
Anusuiya Capital Private Limited is committed to providing fair, transparent, and efficient services to its customers. We aim to resolve customer grievances promptly, fairly, and within the applicable regulatory timelines.
LEVEL 1 — CUSTOMER SUPPORT
Customers may contact our customer support team for assistance regarding loan accounts, EMI payments, loan statements, repayment issues, or other service-related complaints.
| Contact Person | Hemlata Chaudhary |
|---|---|
| Contact Number | 9310458744 |
| Email ID | Service@anusuiyacapital.com |
LEVEL 2 — GRIEVANCE REDRESSAL OFFICER
If your complaint is not resolved at Level 1 within 7–15 business days, or you are dissatisfied with the response, you may escalate the matter to our designated Grievance Redressal Officer.
| Name | Suraj Chaudhary |
|---|---|
| Designation | Grievance Redressal Officer |
| Contact Numbers | 8923353136 / 8392888444 |
| Email ID | suraj@anusuiyacapital.com |
LEVEL 3 — SENIOR MANAGEMENT
If your grievance remains unresolved or you are dissatisfied with the response at Level 2, you may escalate the matter to our senior management.
| Name | Vinod Kumar Singh |
|---|---|
| Designation | Managing Director |
| Contact Numbers | 9410406317 / 7983631643 |
| Email ID | Vinod@anusuiyacapital.com |
COMPLAINT RESOLUTION TIMELINE
The Company will acknowledge, examine, and endeavour to resolve customer complaints within the applicable regulatory timelines. If a complaint cannot be resolved within the prescribed period, the customer will be informed of its status and the reasons for the delay, as applicable.
ESCALATION TO THE RESERVE BANK OF INDIA (RBI)
If your complaint remains unresolved, or you have not received a response within 30 days of submitting your complaint to the Company, you may approach the Reserve Bank of India through the appropriate complaint redressal mechanism, subject to applicable eligibility requirements.
| 1. RBI Complaint Management System (CMS) Portal | For eligible complaints against RBI-regulated entities, including NBFCs covered under the applicable scheme. Portal: https://cms.rbi.org.in |
|---|---|
| 2. RBI Sachet Portal | For reporting suspected unauthorised financial activities, illegal deposit-taking, and other matters falling within the portal's scope. Portal: https://sachet.rbi.org.in |
| 3. Complaint by Email | Email: crpc@rbi.org.in |
| 4. RBI Contact Centre | Helpline: 14448 The RBI Contact Centre provides guidance on the complaint process and assistance with tracking complaints. Complaints cannot be filed directly by calling the helpline. |
Important: Filing a complaint through the RBI CMS Portal or Sachet Portal is free of charge. The appropriate portal and available remedies depend on the nature of the complaint and the applicable RBI framework.
IMPORTANT NOTES
- 1. Please provide your loan account number and relevant supporting documents when submitting a complaint.
- 2. The Company will handle complaints fairly and without discrimination.
- 3. No fee will be charged for submitting a grievance.
- 4. All complaints will be handled in accordance with applicable RBI directions and the Company's internal grievance redressal policy.
ANUSUIYA CAPITAL PRIVATE LIMITED
Customer Grievance Redressal Department